ClimaPod Greenhouse Kits Warranty

ClimaPod Greenhouses — Warranty


Vida Greenhouses LLC is committed to providing high quality products and professional customer support to meet the needs and exceed expectations of our clients. We believe that our greenhouses will improve the quality of life for you and your family. Superior customer service is our top priority and our staff will work diligently to make sure that you purchase the right structure for your needs.

We enforce high standards of quality to provide a faultless product. However, should a problem occur, we kindly ask you to contact the dealer from whom you have bought the greenhouse. For faster service you need to specify the nature of the defect and identify part’s number by referencing parts list or assembly instruction. In the email, referencing the details of the issue, please include the Greenhouse model number. It can be found on the top of your instruction manual. Your satisfaction is our priority and your request will be processed in a timely manner/as soon as possible.

Vida Greenhouses LLC supplies ClimaPod greenhouse kits with the expectation that, when assembled, installed, and maintained in accordance with the accompanying instructions, they will provide years of practical use. The provisions below describe the scope of protection extended to eligible purchasers without enlarging or otherwise modifying any rights that may exist under applicable law.

  1. Warranty Eligibility

This limited warranty applies only to the original retail purchaser whose order was placed Directly with Vida Greenhouses LLC, or through a reseller that Vida Greenhouses has expressly identified in writing as an Vida Greenhouses LLC’s authorized resellers. Products obtained from any other source—including transfers between private parties, liquidation outlets, other authorized ClimaPod product dealers or sellers, or distributors not recognized as VIDA’s authorized resellers—are not covered. As a courtesy, Vida Greenhouses will endeavor to provide technical guidance and may supply replacement parts on a paid basis subject to the availability of those components in current inventory.

  1. Greenhouse Structure

Scope of coverage: Ten year limited coverage on aluminum framing, stainless steel fasteners, and engineered connection details against manufacturing defects present at delivery.

Exclusions: Polycarbonate glazing, freight charges, weather related impacts, or damage arising from installation methods that deviate from published instructions.

Conditions: The frame must be anchored to a level foundation and inspected periodically for tightness and seal integrity. Failure to follow installation or maintenance guidance voids coverage.

  1. Seasonal Load & Wind Advisory

To promote reliable performance under variable climate conditions, Vida Greenhouses recommends (without limitation): brace the ridge before heavy snowfall, cross-tie the frame during wind advisories (with all vents and doors closed), clear roof snow over 12 in / 30 cm, and guard against falling snow or branches. These tips are advisory only and do not extend warranty coverage.

  1. Polycarbonate Panels

Inspection Window – Glazing panels are factory-inspected; claims for manufacturing defects must be submitted by e-mail within three (3) calendar days of delivery, supported by photographs and the original proof of purchase.

Normal Aging – Changes in color, gloss, or light transmission caused by sunlight, airborne particulates, routine cleaning, or comparable environmental factors are regarded as normal aging characteristics of thermoplastic glazing and are expressly excluded from warranty remedies.

Possible Remedies – If Vida Greenhouses confirms a qualifying manufacturing defect, the company may — at its sole discretion — repair the panel, supply comparable replacement material, or issue merchandise credit not exceeding the pro-rated price actually paid for the specific panel(s) in question (i.e., only the portion of the kit price attributable to those sheets, not the full cost of the greenhouse). All costs related to removal, re-installation, freight, or other incidental expenses remain the purchaser’s responsibility.

Voiding Factors – Coverage lapses if the UV-protected face is installed inward, or if the sheet is scratched, abraded, altered, exposed to incompatible chemicals, or maintained contrary to recommended guidelines.

  1. Accessories

Automatic Vent Openers, Louvers, Shelving, Hanger Clips, Doors, and Solar Powered Ventilators carry a one year defect warranty as delivered. Installation errors, site related corrosion, impact damage, normal wear, and all transport or re-installation costs are excluded.

  1. Submitting a Claim

Contact the dealer of purchase. For direct or Authorized Reseller orders, e-mail support@climapodgreenhouses.com with model, order/serial number, photos, and relevant part numbers. Vida Greenhouses may ask for further photos, on‑site inspection, or return of the component before deciding on the remedy.

  1. Limitations & Disclaimer

Except as expressly set forth herein, Vida Greenhouses LLC makes no other warranty — express, implied, statutory, or otherwise — including any warranty of merchantability or fitness for a particular purpose. Vida’s liability is limited to the remedies described above and shall not, under any circumstance, exceed the original purchase price of the component giving rise to the claim. The company is not liable for indirect, incidental, or consequential losses (including, without limitation, loss of use, lost profits, or personal injury).

  1. Courtesy Support for Third Party Purchases

Owners of ClimaPod branded products acquired outside the channels identified in § 1 are welcome to contact Vida Greenhouses for paid replacement parts or technical guidance. Such assistance is rendered strictly as a courtesy and does not revive, extend, or create warranty coverage of any kind.